How do I find the perfect gift?
Use the Experience Finder to narrow your search by region, category and/or price to find the perfect experience gift.
If you can’t decide exactly which experience to buy, try one of our 9 Levels of Cloud 9 Gift Cards and let the recipient to select the experience of their choice.
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What are the "9 Levels of Cloud 9"?
The ‘9 Levels of Cloud 9’ are in essence traditional, open ended gift cards. The 9 Levels do not represent a specific experience; rather provide a variety of experiences within a certain range for the recipient to choose from. This is the perfect gift idea if you can’t decide on which specific experience to give.
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Can I buy multiple gifts at the same time?
Yes. You can buy multiple gifts for one person or multiple gifts for multiple people all during the same shopping experience. During the checkout process, you will be able to customize each gift with a message and select multiple locations for shipping.
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Are there any restrictions that need to be considered before purchasing an experience?
Certain experiences have minimum or maximum requirements; such as age, height, weight, health or other factors. This information is provided to the purchaser prior to checkout and to the recipient during the booking process. Cloud 9 Living does its best to include all restrictions or requirements on each experience detail page; however, we cannot take responsibility for any inaccuracies, so please contact us with any questions if you are unsure of certain restrictions for a specific experience. It is the responsibility of the recipient to comply with all necessary requirements prior to participating in an experience. Cancellations made as a result of the inability to meet the service provider’s requirements are non-refundable.
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Now that I am finished shopping, how do I checkout?
When you are finished shopping, click on View Cart in the upper right corner to view your shopping cart details. Assuming there are no changes, click Checkout and follow the steps to complete your purchase.
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Is my personal information safe when shopping?
Yes. Cloud 9 Living is committed to providing a safe and secure online shopping experience for our customers. We use Verisign technology to ensure the safety of your personal information. For additional information on the security of your personal information, please read our Privacy Policy.
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What is included in the Cloud 9 Living Gift Box?
Each gift box includes the following:
- Gift Card
- DVD which shows a sample of our experiences
- Personalization Message Card
- Brochure about Cloud 9 and our experiences
- Specific Card which describes what has been given
Click here to see a sample of our
Gift Box.
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What payment methods do you accept?
We accept Visa, MasterCard, American Express, and Discover Cards.
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What are my shipping options and costs?
We ship all of our gift packages FedEx. During checkout you can choose from the following shipping options:
- FedEx Ground Delivery - $8.00
- FedEx 3-Day - $11.00
- FedEx 2-Day - $15.00
- FedEx Standard Overnight - $29.00
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This is a last minute gift; can I send an email certificate to my recipient?
Yes. For those of us who wait until the last minute to shop, Cloud 9 can send an email gift certificate. The certificate can either be delivered to you or the recipient and will have the same functionality and regulations as a regular Cloud 9 Living Gift Card.
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Can I send a customized message with each gift I buy?
Yes. You can include a customized message with every gift you purchase. This can be done during the checkout process on the shipping information page.
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How do I track my order?
Once you have completed your order, you will receive an order confirmation email showing the details of your purchase. I you chose to ship a gift box, you will receive a shipping confirmation email once the package has shipped which will include your FedEx tracking number. All packages can be tracked online at www.fedex.com.
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How do I redeem my Cloud 9 Living gift?
To redeem you Cloud 9 Living gift, visit www.cloud9living.com and click on Redeem Your Gift in the upper right corner.
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What is a Cloud 9 Living service provider?
A Cloud 9 Living service provider is one of our ‘Best in Class’ partners who will be providing the experience for you.
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Can I bring my Gift Card to any Cloud 9 Living service provider to redeem my experience
No. All bookings must be made through Cloud 9 Living. Our service providers are not required to accept customers who book direct with their Cloud 9 gift card.
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Is there an expiration date for my Cloud 9 Living Experience?
Yes. Your Cloud 9 Living Experience has an expiration date of one (1) year from the date purchased, except in states where prohibited by law. You must schedule your experience before the expiration date. However, please note, if you schedule your experience for a date after your expiration date, you will be responsible for any difference in price. The expiration date can be found on the Experience Certificate from your original gift package or at www.cloud9living.com in your account summary.
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Is there an expiration date for my Cloud 9 Living Gift Card?
Yes. All gift cards have an expiration date of one (1) year from the date of purchase. You must have a booking confirmation for an experience within that one years time to avoid your gift card from expiring. All gift cards are considered purchased in the state of Colorado and are subject to Colorado gift card law.
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Can I extend the expiration date on my Cloud 9 Living Gift Card?
Yes. To extend the life of your gift card, please contact a customer service representative at 1-866-525-6839. There will be a one time extension fee of $25 to extend your gift card. The amount remaining on your gift card will be converted to Experience Credit which can then be applied towards the booking of any experience at Cloud 9 Living.
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Can I combine multiple gift cards?
Yes. To combine multiple gift cards, please contact a customer service representative at 1-866-525-5839. Your gift cards will be combined into Experience Credit which can then be used towards the booking of any experience.
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What dates are available for my experience?
The dates available for each experience are found on the experience detail page and as well as the booking request page. Certain experiences are seasonal and have limited dates available; this information can be found on the experience detail page under the ‘Availability’ section.
Note: Certain experiences have cancellation and reschedule policies that are outside Cloud 9 Living’s 14 day policy. In these cases, you will be subject to these specific policies. All cancellation and reschedule policies and be found on the experience detail page under the cancellation policy section. Should you have any questions regarding a specific experience’s cancellation and reschedule policy, please contact Cloud 9 Living at 1-866-525-6839.
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Can I exchange the experience I’ve been given for another one?
Yes. You can change the experience you have been given for a different one. However, if the experience you are exchanging for costs more than your original, you will be required to pay any difference in cost. If your new experience costs less than your original, the remaining balance will be available in your Experience Credit which can be found in your account summary and applied towards future bookings.
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Can I bring additional people to my experience?
Yes. Please inform us during the booking process if you would like to add people to your experience. Assuming the experience provider has availability on the day of your request, you will be able to add additional people at the current experience price.
Note that there are certain restrictions as to the maximum number of participants and spectators for each experience. These details can be found on each experience detail page.
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What happens if there is bad weather on the day of my experience?
Certain experiences are subject to weather conditions. In the case of questionable weather, please contact your experience provider at the number provided to you on your booking confirmation email.
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Do you allow for refunds?
Refunds are allowed within 30 days of purchase. All refunds must be requested by the original purchaser and all monies will be remitted only to the original purchaser in accordance with the original payment method. No refunds shall be permitted once a Cloud 9 Experience is booked in accordance with booking requirements found at www.cloud9living.com.
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What happens if I have remaining credit in my account after I redeem my experience?
Any remaining credit will be shown in your Account Summary in the Experience Credit section. This credit may be used to book a new experience or will be automatically applied to a new booking should it require additional costs.
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Does Cloud 9 Living, LLC offer insurance for experiences?
No. Cloud 9 Living, LLC does not offer insurance. Our service providers maintain liability insurance as required by their industry. In addition, some providers may require liability waivers to be signed before participation.
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May I transfer my Gift Card to someone else?
Yes. During the booking process you must inform Cloud 9 of the name and pertinent contact information of the person whom you are transferring to.
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If my Gift Card has been lost or stolen, will Cloud 9 replace it?
No. We will not replace lost or stolen gift cards.
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